1Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

• Submit the general contact form
• Request information about automation, machinery, vision, printing, filling, packaging, robotics, or related solutions
• Request a Nexus demonstration or consultation
• Request service, support, replacement parts, or a parts quote
• Download or request a white paper, case study, or other technical resource
• Apply for employment or submit a résumé
• Communicate with us by email, telephone, social media, or another method

Depending on the form or request, this information may include:

• Your full name
• Company or organization name
• Job title or business role
• Email address
• Telephone number
• The contents of your message
• Products, services, divisions, or technologies of interest
• Project objectives, technical requirements, production rates, timelines, and budgets
• Machine model, serial number, part number, part description, and requested quantity
• Service history, troubleshooting details, photographs, drawings, specifications, or files you provide
• Nexus demonstration and machine-connectivity interests
• Employment history, education, skills, résumé information, and position preferences
• Other information you choose to provide

Information Collected Automatically

When you visit the website, we and our service providers may automatically collect:

• Internet Protocol address
• Approximate geographic location
• Browser type and version
• Device type and operating system
• Referring website, advertisement, campaign, or traffic source
• Pages viewed, links selected, and form interactions
• Date, time, and duration of visits
• Cookie and similar-technology identifiers
• Website-performance, diagnostic, security, and fraud-prevention information

We use this information to operate and secure the website, understand how visitors use it, improve website performance, and evaluate communications, advertising, and marketing activities.

2How We Use Information

We may use the information we collect to:

• Respond to questions, inquiries, and requests
• Connect you with the appropriate sales, engineering, service, parts, digital-printing, life-sciences, food-and-beverage, or support team
• Evaluate proposed automation, machinery, inspection, robotics, printing, filling, assembly, or packaging applications
• Prepare estimates, proposals, demonstrations, technical recommendations, schedules, and other business communications
• Provide parts, field service, remote support, troubleshooting, maintenance, and customer service
• Evaluate Nexus demonstrations, integrations, support needs, and connected-machine opportunities
• Process employment applications and communicate with candidates
• Deliver requested resources and follow up regarding related products or services
• Maintain customer, prospective-customer, supplier, project, machine, parts, service, and applicant records
• Improve our products, services, machinery, digital platforms, website, and user experience
• Measure website traffic, engagement, campaign effectiveness, and advertising quality
• Prevent fraud, spam, abuse, invalid traffic, security incidents, and technical problems
• Comply with contractual, legal, regulatory, quality, safety, accounting, insurance, and recordkeeping obligations
• Protect the rights, safety, security, and property of Norwalt, our customers, employees, applicants, website visitors, and others
• Carry out another purpose disclosed when information is collected

Where required by applicable law, we rely on one or more legal bases for processing, including your consent, steps taken at your request, performance of a contract, compliance with legal obligations, and our legitimate business interests.

3Cookies and Similar Technologies

The website uses cookies and similar technologies to operate properly, remember consent preferences, protect forms, manage website tags, analyze traffic, and, where enabled and permitted, measure advertising and campaign performance.

Essential Cookies

Essential technologies support functions such as:

• Website security and navigation
• Form submissions
• Spam and abuse prevention
• Storage of cookie-consent preferences
• Website performance and technical operation

These technologies may be required for the website to function and may not be available for disabling through the consent panel.

Google reCAPTCHA

Norwalt uses Google reCAPTCHA to help protect forms from spam and abuse. reCAPTCHA may analyze browser, device, network, interaction, and risk information and may set cookies such as _GRECAPTCHA.

Google Tag Manager

Google Tag Manager may be used to manage analytics, advertising, consent, and other website tags. The tags deployed through the service may collect information according to their own purposes and your consent choices.

Statistics and Google Analytics

With your consent where required, Norwalt uses Google Analytics and related statistics technologies to understand how visitors use the website. Information may include:

• Pages viewed and links selected
• Visit duration and session information
• General geographic location
• Referring websites, advertisements, and campaigns
• Browser and device information
• Random or pseudonymous identifiers

Analytics cookies may include identifiers such as _ga, _gid, _gat, and campaign-related cookies.

Advertising, Campaign Measurement, and Traffic Quality

Where enabled and permitted by your consent choices, Norwalt or its service providers may use cookies and similar technologies to:

• Measure advertising and campaign performance
• Attribute inquiries, demos, downloads, or conversions to a campaign
• Identify or limit invalid, fraudulent, or automated advertising traffic
• Understand activity across websites or services
• Improve advertising relevance and effectiveness

These services may include Google advertising features and traffic-quality or click-fraud-prevention providers such as ClickCease, where enabled.

Norwalt does not sell personal information for monetary payment. Certain privacy laws, however, may define some advertising or cross-site tracking disclosures as a “sale,” “sharing,” or use for targeted advertising.

4How We Disclose Information

Service Providers

We may provide information to companies that perform services on our behalf, including:

• Website hosting, maintenance, form-processing, and email providers
• Analytics, tag-management, advertising, and traffic-quality providers
• Information-technology, cybersecurity, storage, and backup providers
• Customer-relationship, project-management, and communication providers
• Recruiting, applicant-tracking, and employment-service providers
• Shipping, freight, field-service, parts, and logistics providers
• Engineering, integration, software, connectivity, and technology partners
• Accounting, legal, insurance, and other professional advisers

These providers may use information only as necessary to provide services to us or as otherwise permitted by their agreements and applicable law.

Affiliates, Divisions, and Business Partners

We may share relevant information among Norwalt divisions, facilities, employees, representatives, distributors, suppliers, technology partners, and contractors when necessary to evaluate or perform a project, fulfill a parts or service request, provide Nexus-related services, or respond to an inquiry.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

• Comply with a law, regulation, court order, subpoena, or governmental request
• Meet safety, quality, regulatory, audit, export-control, or recordkeeping requirements
• Enforce agreements or protect legal rights
• Investigate fraud, misuse, invalid traffic, security threats, or illegal activity
• Protect the rights, safety, or property of Norwalt or others

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

With Your Direction or Consent

We may disclose information for another purpose when you direct us to do so or provide consent.

5Project and Machine Information

Information submitted to Norwalt may contain confidential business or technical details relating to products, parts, machinery, manufacturing processes, formulations, packaging, production rates, machine programs, inspection requirements, facility layouts, digital artwork, connected equipment, or proposed automation projects.

Parts and service requests may also contain machine serial numbers, equipment history, diagnostic information, photographs, drawings, and other records needed to identify or support machinery.

We handle this information in accordance with applicable agreements, confidentiality obligations, customer instructions, business practices, security requirements, and law.

6Employment Applications

When you apply for a position, Norwalt may collect your name, email address, telephone number, position of interest, résumé, employment and education history, professional qualifications, and other information you submit.

We may use applicant information to:

• Review qualifications and assess suitability for current or future positions
• Communicate about interviews, opportunities, and the hiring process
• Verify information and conduct lawful screening where appropriate
• Maintain recruiting and equal-employment-opportunity records
• Comply with employment, immigration, safety, and other legal obligations

Submitting an application does not guarantee an interview or employment. Applicant information may be shared with employees and service providers involved in recruiting, hiring, information technology, legal compliance, and human resources.

7Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, administering projects, supporting machinery, supplying parts, evaluating applicants, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods may depend on:

• The nature of the inquiry, application, project, machine, part, or service request
• The duration of a customer, supplier, partner, or employment relationship
• Machine lifecycle, warranty, service, quality, validation, and traceability requirements
• Applicant-record and employment-law requirements
• Contractual, tax, accounting, insurance, regulatory, and legal obligations
• Security, fraud-prevention, claims, and dispute-resolution needs

When information is no longer reasonably required, we may delete, anonymize, or securely archive it as permitted by law.

8Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Use care when transmitting information over the internet and use an approved secure process for confidential, regulated, or highly sensitive information.

9International Visitors and Data Transfers

Norwalt is based in the United States and operates facilities in New Jersey and Florida. Information submitted through the website may be stored or processed in the United States or another country where our service providers, technology partners, representatives, or customers operate.

Privacy laws in those countries may differ from those in your location. Where required, we use appropriate measures designed to protect personal information transferred across national borders.

10Your Privacy Rights

Depending on your location and subject to applicable exceptions, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request a portable copy of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of targeted advertising or certain forms of data sharing
• Appeal a decision concerning a privacy request
• Lodge a complaint with an appropriate data-protection authority

To submit a privacy request, contact us using the information in the Contact Us section below. Please describe your request and provide enough information for us to identify relevant records.

We may need to verify your identity before completing a request. Some information may be exempt, including information we must retain for contractual, employment, regulatory, safety, security, warranty, service, or recordkeeping purposes.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11Marketing Communications

Where we send marketing communications, you may unsubscribe by following the instructions included in the communication or by contacting us.

Even after opting out of marketing messages, we may continue to send non-marketing communications concerning:

• An existing inquiry, demonstration, or technical consultation
• A proposal, project, order, part, or service request
• Customer support, machinery, software, connectivity, safety, quality, or warranty matters
• An employment application
• An existing business or contractual relationship

12Third-Party Services and Websites

The website may contain or link to services operated by third parties, including Google Maps, LinkedIn, YouTube, social networks, video platforms, event organizers, distributors, technology partners, and other external websites.

These services may collect information about your browser, device, Internet Protocol address, and interactions when their content is loaded or used. Your use of a third-party service is governed by that provider’s privacy policy and terms.

Norwalt does not control the privacy, security, or content practices of third-party websites. This Privacy Policy does not apply to information collected directly by those third parties.

13Children’s Privacy

The website is intended for business, professional, and employment-related audiences and is not directed to children under the age of 16.

We do not knowingly collect personal information from children through the website. If you believe a child has submitted personal information to us, please contact us so that we can evaluate and, where appropriate, delete the information.

14Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, technologies, services, business practices, or legal obligations.

When the policy is updated, we will revise the “Last Updated” date at the top of the page. Material changes may also be communicated through the website or another appropriate method.

15Contact Us

For questions concerning this Privacy Policy, our data practices, or a privacy request, contact: